Reference

Terms That Govern Your Account on me5

These legal conditions apply to every account on me5 and cover how we handle your data, what rules apply to deposits via JazzCash, Easypaisa, and Raast, and how access is determined by local law in eligible regions of Pakistan.

Account TermsData & PrivacyPayment ConditionsJurisdiction RulesContact Rights
me5 Terms That Govern Your Account on me5
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data handling are central to how me5 operates. We apply SSL encryption across all account sessions and payment flows, including transactions through JazzCash, Easypaisa, and Raast. Account verification uses OTP confirmation tied to your registered mobile number, so access changes require your direct approval. We retain account data only for as long as required by applicable law or operational necessity, and you can request a copy or correction of your personal data through the support channels on this page.

Data Handling

Personal data collected at account opening is used only for verification, payment processing, and account management. We do not sell your data to third parties.

Cookie Policy

We use session and functional cookies to keep your account active and remember your preferences. You can manage cookie settings through your browser at any time.

Account Security

Every login and payment action is protected by OTP verification sent to your registered mobile number. Suspicious activity triggers an automatic account review.

Data Requests

You can request access to, correction of, or deletion of your personal data by contacting support. We process these requests in line with applicable local law.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how our terms apply to your account, need to request a data correction, or want to raise a dispute, our support team handles these through the channels below. We aim to acknowledge legal and account queries within one business day.

Live Chat Start a chat session directly from your account dashboard. Legal and account queries are routed to the right team from there, available during platform operating hours.
Email Support Send your query to our support address for written records of legal requests, data access questions, or account condition disputes. Responses are sent to your registered email.
Account Help Centre The Help Centre inside your account covers common legal questions — from how to request your data to how to close your account — with step-by-step paths for each.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what rights you have over your data, and how to act on them.

These terms apply to anyone who opens or uses an account on me5 in a region where access is permitted under local law. By registering, you confirm your eligibility.

Contact our support team via live chat or email with your account details. We will process your data access request and respond to your registered email address.

Yes. Submit a deletion request through support. We will remove data that is not required to be retained under applicable law and confirm once the process is complete.

Raise the dispute through our support team with your transaction reference. We review payment records and coordinate with the relevant wallet service to resolve the matter.

We notify you of material changes to our terms through your registered contact details before the changes take effect. Continued use of your account after that point constitutes acceptance.

Data is shared only where required for payment processing through JazzCash, Easypaisa, or Raast, or where required by applicable law. It is not sold to third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.