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How me5 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process deposits through JazzCash, Easypaisa or Raast, and keep your account secure.

Account data kept secureJazzCash, Easypaisa, Raast payment details protectedYour right to access or delete dataNo data sold to third parties

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, ask for a correction, or request deletion of your account details, our support team handles these requests directly. Reach us through any of the channels below. We aim to respond to data requests within a reasonable time, and we will confirm receipt of your request so you know it is being handled.

Live Chat Start a live chat session from your account dashboard. Our team can locate your data record and confirm what is held against your mobile number.

Email Support Send a data request to our support email with your registered mobile number. We will verify your identity before processing any change or deletion.

Account Settings Some data updates — like your registered mobile number or linked wallet — can be changed directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Your account data sits behind SSL encryption at rest and in transit. Payment details linked to JazzCash, Easypaisa or Raast are not stored as full account credentials on our side — we hold only the reference needed to match a transfer to your wallet. Access to your personal record is restricted to authorised staff, and all access is logged. We retain your data for as long as your account is active and for any period required under applicable financial verification rules. Once that period ends and your account is closed, we remove identifiable records from live systems.

SSL Encryption

All data moving between your device and our servers is encrypted using SSL. This covers login sessions, account edits and payment confirmation steps.

Payment Reference Only

We store a transaction reference for JazzCash, Easypaisa and Raast transfers — not your full wallet PIN or bank credentials. Your wallet stays under your control.

Retention and Deletion

We keep your data while your account is open and during any legally required retention period. After that, identifiable records are removed from active databases.

Access Control

Only authorised staff can view your personal record, and every access event is logged internally. We do not give third-party advertisers access to your account data.

What This Privacy Policy Covers

me5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, mobile number, and the payment method you choose, whether that is JazzCash, Easypaisa or Raast. We also log session data such as your device type, browser version and the pages you visit, which helps us

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detect unusual login activity and keep your account safe. Payment transaction records are stored to process withdrawals correctly and to meet financial verification requirements. We do not share your personal details with unaffiliated third parties for marketing. We may share limited data with payment processors —
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for example, when a JazzCash or Easypaisa transfer is being verified — and with service providers who run systems on our behalf under strict data agreements. Cookies on me5 track your session state and remember your wallet preference so you do not have to re-enter it
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each visit. You can adjust cookie behaviour in your browser settings, though doing so may affect how your account loads. This policy applies where access is permitted under local law and in eligible regions. If you are unsure whether this policy applies to you, contact our
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support team before submitting personal data.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at me5

These are the questions we hear most often about data, cookies, account access and how to make a request. If your question is not covered here, our support team can help through live chat or email.

We collect your name, mobile number and the payment method you select — JazzCash, Easypaisa or Raast. We also record device and session data to protect your account from unauthorised access.

We store only a transaction reference, not your full wallet credentials or PIN. Payment processing is handled through the respective payment rails, and we never hold your wallet login details on our systems.

Yes. Contact our support team via live chat or email with your registered mobile number. After verifying your identity, we will provide a summary of the personal data held against your account.

Submit a deletion request through live chat or email. We will verify your identity first, then process the request. Some records may be retained for the period required under applicable financial verification rules before full removal.

We use cookies to maintain your session state and remember your wallet preference. You can adjust cookie settings in your browser at any time, though this may affect how your account page loads and behaves.

We do not sell your data. We share limited details only with payment processors — such as during a Raast or Easypaisa transfer verification — and with service providers operating systems on our behalf under strict data agreements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountme5 Login AccountRegister

How me5 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Data

Common Questions About Your Privacy at me5

01 What personal data does me5 collect when I register?

02 Is my JazzCash or Easypaisa payment information stored securely?

03 Can I request a copy of the data me5 holds about me?

04 How do I ask me5 to delete my account data?

05 Does me5 use cookies and can I control them?

06 Does me5 share my data with third parties?

Privacy Policy

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